UK Postage
At LissieLou we pride ourselves on our same day or next day turnaround times and we will always aim to dispatch your orders as fast as possible. For same day turnaround please order before 1pm.
| Postage Option | Time (approx.) | Cost | Order Total |
|---|---|---|---|
| Standard Shipping | 2-3 Days | £2.00 + | £0-£25 |
| Standard Shipping | 2-3 Days | Free | £25+ |
| Tracked Shipping | 1-2 Days | £5.00 | £0-£45 |
| Tracked Shipping | 1-2 Days | Free | £45+ |
| Next Day by 1pm: Order before 1pm (Monday to Thursday) | 1 Working Day | £7.50+ | Any |
| Saturday by 1pm: Order before 1pm (Thursday after 2pm and Friday only) | 1 Day | £10.50+ | Any |
Please note - all delivery charges are calculated on total value of your order.
All delivery times are out of our control.
International Postage
| Postage Option | Time (approx.) | Cost | Order Total |
|---|---|---|---|
| Standard Shipping | 5-7 Days | £2.50 | £0-£15 |
| International Tracked and Signed | 3-5 Days | £9.00+ | £15+ |
Delayed Deliveries
LissieLou are not responsible for delayed deliveries, please choose the correct shipping at your own risk. These shipping times are as what is quoted by from Royal Mail but delivery times are out of our control.
Damaged Products
If your products have arrived damaged please contact orders@lissielou.com with an image of proof of damage and written a statement (to be used by LissieLou for a compensation claim against the courier).
Lost Parcels
In the unlikely event you have not received your parcel within 7-14 working days we would first ask you to carry out the following checks:
1) That you have not received a Royal Mail card to collect from your local sorting office.
2) That it has not been left in or outside your home or with a neighbour.
If you are still unable to locate your parcel then please email orders@lissielou.com with you order number and delivery address. We will look into your delivery and come back to you with an answer.
Please note: if any order is placed with standard shipping LissieLou if not liable for any lost deliveries.