FAQs
Frequently asked questions....
How long does it take to process my order?
All of our products are handmade and produced by our small, dedicated team. We try and get your order made and dispatched within 24 hours, and often on the same day if the order is made early in the day.
How long does delivery take?
We try to despatch all orders within 1-2 working days (Monday-Friday). Delivery time depends one which postage option is selected at checkout.
UK
Standard delivery: 2-3 working days
1st Class: 1-2 working days (select at check-out)
1st Class Recorded: 1-2 working days signature required (select at check-out)
1st Class Guaranteed by 1pm next working day: 1 working day when ordered is placed before 1pm, Monday to Friday (select at check-out)
Please note we are rarely able to despatch on a Saturday, please contact us directly if this is necessary.
Europe
International Delivery: 3-5 working days (select at check-out)
Rest of World
International Delivery: 5-10 working days (select at check-out)
I need my item for a specific date or super quickly?
Please feel free to get in touch and we will see what we can do to help! Our email address is info@lissielou.co.uk
Do you do custom orders or personalised products?
Yes, we love making custom products and would be more than happy to help. Please get in touch with our product designer, Verity (on verity@lissielou.com) to discuss your requirements. Please note that there is a custom order design fee depending on what the product is.
What does the product price include?
All prices on the website include 20% VAT, but exclude delivery fees.
I do not live in the UK. Can I still place an order?
Yes, we regularly ship internationally! Please note that delivery fees and time will vary.
Are your products food safe?
Yes, the materials we use comply with the legal requirements of regulations applicable to food contact materials. It is the responsibility of the user to test the suitability of our products for the intended packaging form and process, together with the intended foods. We recommend a practical test. Consequently we accept no liability for losses arising from the inadequate suitability of our products for your packaging design or its inadequate suitability for a particular food.
Do you sell your products wholesale? I have a shop and I am interested in stocking your products.
Yes we do. We already sell to a number of retailers and would be happy to discuss your requirements with you further. Please contact either Verity (verity@lissielou.com) or Henry (henry@lissielou.com).
What is the minimum Best Before Date for the sprinkles I receive?
Under current UK and EU legislation, most edible products must display a BEST BEFORE END (BBE) date.
The sprinkles we sell will display a BEST BEFORE END (BBE) date, which is designed to help the customer determine the age of the product. We always aim for BBE date for the UK to be no less than 3 months.
Safety of our products
Please make sure when any of our card cake toppers are used on top of any cakes, that they are not near any candles.